Terms and Conditions
Effective Date: 28 September 2025
Welcome to the website of Sparkle’n’go. These Terms and Conditions (“Terms”) govern your use of our website (“Site”) and the delivery of our allied health services, whether in-person or online. By accessing our website or engaging our services, you agree to be bound by these Terms and comply with all applicable laws and regulations in Victoria, Australia. If you do not agree with these terms, please do not use this Site.
Services
We provide allied health services including, but not limited to:
Psychology
All services are delivered by qualified and registered professionals in accordance with Australian healthcare standards and relevant professional boards.
The information on this Site is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your qualified health provider with any questions you may have regarding a medical condition.
Appointments and Bookings
Appointments must be booked in advance via phone, in person, or through our online booking system.
We require at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.
In the event of persistent missed appointments, we reserve the right to discontinue services.
Fees and Payment
All fees will be communicated prior to the appointment.
Payments are due at the time of service unless otherwise agreed.
We accept various payment methods including EFTPOS, credit card and approved third-party funding (eg Medicare, NDIS, WorkSafe Victoria, TAC).
Rebates from Medicare, private health, or third-party payers are subject to eligibility and external approval.
Privacy Policy
All personal and health information is collected, stored, and used in accordance with our Privacy Policy.
Client confidentiality is strictly maintained unless disclosure is required by law or where there is a risk to safety.
Telehealth Services
Telehealth may be offered as an alternative to in-person services.
Clients must ensure they have a private secure space for telehealth sessions.
The same privacy, consent, and clinical standards apply to telehealth services.
Consent to Treatment
By attending an appointment, you provide informed consent to receive treatment.
You have the right to ask questions, refuse treatment, or request a second opinion at any time.
Limitation of Liability
While we provide services to the highest professional standards, outcomes may vary between individuals.
We are not liable for any indirect, incidental or consequential damages arising from the use of our services or website.
Website Use
Content on our website is for general information only and not a substitute for professional health advice.
You must not misuse our website, attempt to hack, or use it for unlawful purposes.
Third – Party Links
This Site may contain links to external websites. We are not responsible for the content, accuracy, or privacy practices of third-party sites and encourage you to review their terms and policies.
Modifications to Terms
We may update these Terms at any time. Changes will be posted on this page with the revised date. Continued use of our services or website after changes are posted constitutes acceptance.
Intellectual Property
All content on this Site, including text, graphics, logos, images and software is the property of Sparkle’n’go.
Contact Us
If you have any questions about these Terms, please contact us:
Sparkle’n’go
112 Barrys Road
Campbellfield Vic 3061
Ph: 0430 000 002
Email: info@sparklengo.com.au